Ring, ring.
Caller: Hi,...um,...yeah...um, I'm a GTF...at um...the U of O and...um, I'm on the health insurance for the summer and I had...um... a question about it.
Me: How can I help?
Caller: Well, um, I need to cancel it.
Me: Okay. I can cancel your insurance as of August 15th.
Caller: Well, um, I, like, don't need it.
Me: Okay, we can only cancel the insurance to the next 15th of the month, so August 15th is the soonest I can cancel it.
Caller: But, I never used it...the insurance. I didn't use it, so I'd like to cancel it for the whole summer.
Me: Well, I can't retroactively cancel it....
Caller: But I didn't end up needing it, so...um...I...um...need to get my money back.
Me: I can't do that. You can't do that. You can't retroactively cancel the insurance.
Caller: But, um....
Me: You can't do it. Sorry, but you can only cancel it forward.
Caller: Um...okay.
Click.
Tuesday, August 5, 2008
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4 comments:
gah!
I suppose this is only slightly less aggravating than the call from the member who wants to sign up for "some insurance/assurance" after the fact. Uh, hi, I have never supported the union, but now I need you--can I sign up and have you handle my situation retroactively?
Those are a dime a dozen.
Insurance expired June 15.
GTFs had until June 30th to make their payment.
I had three people come into to make their payment today. One of them for his whole family.
Have I mentioned how much I don't miss the stupid insurance questions? No? My god, I don't miss them.
Dave, on the other hand...
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